Frequently Asked Questions
How do I make an appointment?
Making your appointment is fast and easy. Simply click “Schedule A Fitting” on our website and enter your preferred fitting times and target date. Feel free to be as descriptive as you like in “The More We Know” section. This helps us match your specific needs to the tailor on our team best suited to help.
How long does it take to have a suit made?
Your clothing is handmade from scratch which means time is needed to make them. Expect our turnaround time to be about 10-11 weeks. Keep in mind, alterations are an integral part of the suiting process which can take about a week or two from the time of your second fitting.
What should I expect during my first fitting?
We want your first experience to be an educational one. In addition to selecting from hundreds of fabrics and getting carefully measured, you’ll learn about fit and style and how to best wear our clothes to compliment your body and personal aesthetic. To do our best work, we’ll need to get a good sense of your relationship to clothing (in general) so expect some discussion about fit and silhouette and how some garments in in your closet might make you feel more—or less—comfortable than others. We encourage you bring photos, Pinterest boards or any inspirational imagery you feel will help communicate your vision.
I anticipate my body changing dramatically in the next few months. Will this affect anything?
Our garments are designed to be adjustable (within reason) and can accommodate weight changes of about 10LBs. in either direction. Please keep in mind however, we can only make suits to fit the body you have at the time of your first fitting and not the body you might have at your second. With regards to top surgery, we find our suits generally don’t feel that much looser post-operation and, in most instances, alterations can be made to reduce the chest area.
What should I expect during my second fitting?
Once your garments are complete, you’ll receive an email from us inviting you to return for your second fitting. There, we’ll check the fit and, if necessary, mark your clothes for alterations which can take an additional week to perform.
What if I just want a shirt? Is the production time faster for a single garment?
Each of our garments require the same production time of about 10-11 weeks. We realize that can feel frustrating but please keep in mind, the same tailors making our suits are also making our shirts. And while they technically don’t require anywhere near the time needed for suits, we try to make clothing in the order we perform fittings and thus, it can be a few weeks before they’re able to begin working on them.
Can I expedite an order for an additional cost?
Unfortunately, we do not offer expedition on orders.
What days are you open for appointments? How long does each appointment take?
We are open 7 days a week from 11-7. First fittings are booked for a 2 hour time slot and second fittings are booked for a 1 hour time slot. Weekends book up further in advance then weekdays and, during wedding season (May - October) weekends can sometimes get filled up many weeks in advance, so please plan accordingly.
Do you offer remote fitting?
For an initial appointment, we require that you meet us in person at our studio here in Brooklyn, New York. It is important for us to get the measurements right and that is best done if we’re able to capture the measurements ourselves in person. However, for clients who are unable to return to NYC for their 2nd fitting, we do offer the option of doing a remote 2nd fitting over Skype/FaceTime. That means, after the balance is paid, we’ll ship your garments to you (free of charge) anywhere in the continental United States. After receiving your items, you’ll reach out to us to schedule your one-on-one Skype/FaceTime 2nd fitting so we can see how it fits on you. They will then be returned to us for the alterations discussed and again reshipped (for free) once complete.
Do you make accessories such as ties or pocket squares?
We do not make accessories at this time, but always happy to suggest brands and styles we think will work best for your aesthetic needs and body-type. Be sure to inquire during your appointment.
Is it possible to purchase extra fabric?
We do not offer extra fabric for sale. We also do not save extra scraps from the manufacturing process.
Can I use my own fabrics to make my suit?
Unfortunately, we can only use the fabrics we provide to make your suit.
Are alterations free?
We offer free alterations for the life of the garment.
Do you offer alterations on garments made elsewhere?
Those who purchase clothing from us are our top priority so we only alter garments we’ve manufactured.
I ripped my suit! Can you fix it or replace for free?
If there are any issues with your garments, please reach out to us so that we can assess the damage. While we offer free alterations, we do not replace torn, ripped, or worn out garments. That being said, if the fabric or garment is easily repairable, we’ll be happy to take a look and see what we can do.
Is it possible to have a vegan suit made?
Absolutely! We offer vegan friendly fabrics, cotton linings and special-order interlinings in varying price ranges.
How should I care for my suit?
In order to extend the life and health of your garments all Bindle & Keep products should be dry cleaned only. This includes shirts! At-home washing may lead to shrinkage and damage to your garments.
Where are the suits made?
The first phase takes place at our studio in Thailand where our three master tailors translate our measurements into paper panels. They are then traced and chalked onto your fabric before being cut and sewn into the suit. Alterations are done by our in-house tailors in Brooklyn.
Do you also make dresses?
Unfortunately, our focus is on custom suiting. We do however, make skirts and shorts.
My friends and family want to come along to take part in the experience. How many people can I bring?
Getting a custom suit is an exciting experience and we understand the interest in having a strong support team to help with the process. However, while our studio space is spacious, it’s not huge and we often have multiple client consultations at the same time. For this reason, we ask that client limit themselves to two guests.
How much do suits cost?
Our garment prices are based on the cost of the fabric and broken up into three basic pricing tiers. We also offer luxury fabrics and pricing for those will be higher . Details about our pricing can be found on our Pricing & Packages page.
Can I just get a jacket or pants instead of an entire suit?
We’re happy to make jackets or pants on their own. Jackets are priced at 2/3rds and pants 1/3rd the cost of their full suit equivalent.
I am coming from out of town and cannot make it back for my second fitting. What is the best way to get my garments once they are made?
We offer free domestic shipping on all of our garments. If you are unable to make it back for your second fitting, no sweat! Once you receive your garment, feel free to reach out to us so we can schedule a one-on-one Skype/FaceTime fitting.