How do I make an appointment?
Making your appointment is simple. Select the “Book an Appointment” button on our site and enter your preferred fitting times and target date for when you need your suit. Feel free to be as descriptive as you like in “The More We Know” section. This helps us match you with the tailor best-aligned with your needs and vision.
How long does it take to have a suit made?
Our garments are handmade so they take time. Expect the turnaround to be about 12 weeks. During Wedding Season, suits can take closer to 14 weeks. We are not responsible for unforeseen delays and suggest scheduling your first fitting as early as possible to be safe. Keep in mind that alterations are an integral part of the suiting process — that’s when we refine your garments to get them just right. Alterations can take a week to two weeks from the time of your second fitting.
What should I expect during my first fitting?
We want your first fitting to be an educational one. In addition to browsing from hundreds of fabrics that we will curate based on your budget, needs and vision, we will make sure you have a comprehensive understanding of how suits are designed and perform. To do our best work, we’ll need to get a good sense of your relationship to clothing in general, so expect a conversation about how some garments in your closet might make you feel more—or less—comfortable than others, and what you’re looking to replicate or avoid. We encourage you to bring photos, Pinterest boards or any inspirational imagery you feel will help communicate your vision.
How should I care for my suit?
Bindle & Keep suits (and shirts) should be dry-cleaned only. At-home washing may lead to damage and shrinkage to your garments. Many of our clients understandably feel protective of their suits, which can sometimes lead to dry-cleaning them too often; only bring your suit to the cleaners after you’ve really given them some wear. You’ll be bringing your shirts to the cleaners with greater frequency than you bring your suits.
What if I just want a shirt? Is the production time faster for a single garment?
Each of our garments require the same production time of about 12 weeks. We realize that can feel frustrating but please keep in mind, the same tailors making our suits are also making our shirts. And while shirts technically require less time to be constructed than suits, we try to make clothing in the order we perform fittings and thus, it can be a few weeks before our production team is able to begin working on them.
Can I expedite an order for an additional cost?
For events 8 to 10 weeks out - we can make you a suit for a $350 Rush Fee.
What days are you open for appointments? How long does each appointment take?
We are open 7 days a week from 11-7. First fittings are booked for a 2 hour time slot and second fittings are booked for a 1 hour time slot. Weekends book up further in advance than weekdays and during wedding season (May - October) weekends can sometimes get booked many weeks in advance, so please plan accordingly.
Do you offer remote fittings?
Yes, we now offer remote first fittings!
Seeing clients in person is always our preferred method - we’ll get better measurements and will be able to give you the full Bindle & Keep experience. But if you’re unable to travel to Brooklyn, we understand! We’ll work with you to get the best possible measurements for your suit and will share high-quality photos of our fabrics so that you can design the suit of your dreams without ever physically meeting with us.
For a virtual fitting, you will need a tailor's measuring tape and a partner to help out. During the Zoom call, we will chat about the fabric, lining, style, and fit of your suit. The tailor will then walk you through the measurements step by step.
Once the suit is completed, we will send it to you and schedule a follow up Zoom fitting to assess the fit and see if any alterations need to be made. If so, you return the suit to us and we will send it back as soon as the alterations are made. We do not cover the cost of return shipping, but alterations are free for the life of the garment!
Do you make accessories such as ties or pocket squares?
We do not make accessories at this time, but we’re happy to suggest brands and styles we think will work best for you. Be sure to ask us for guidance during your appointment.
Is it possible to purchase extra fabric?
We do not offer extra fabric for sale. We also do not save extra scraps from the manufacturing process.
Can I use my own fabrics to make my suit?
Unfortunately, we can only use the fabrics we provide to make your suit.
Is there a cost for alterations?
We offer free alterations for the life of the garment. Our complimentary alterations policy, however, does not extend to significant changes of +/- 2 inches that occur from weight loss, gain, surgery or medication. We will continue to happily work on those alterations but should your body change considerably, we will charge an hourly fee of $75. For items that are older than six months, we do not cover the shipping charges.
Do you offer alterations on garments made elsewhere?
Because we need to prioritize alterations on our clients’ garments, we do not do alterations on garments we didn’t manufacture.
I ripped my suit! Can you fix it or replace for free?
If there are any issues with your garments, please reach out to us so that we can assess the damage. While we offer free alterations, we do not replace torn, ripped, or worn-out garments. That being said, if the fabric or garment is easily repairable, we’ll be happy to take a look and see what we can do.
We will always work with you to get the fit of your garments right, but because everything is made to your specific measurements, we cannot offer refunds.
What is your return policy?
Is it possible to have a vegan suit made?
Absolutely! We offer vegan-friendly fabrics, cotton linings and special order interlinings in varying price ranges.
Where are the suits made?
The first phase of production takes place in our studio in Thailand where our three master tailors translate our measurements into paper panels. They are then traced and chalked onto your fabric before being cut and sewn into the suit. Alterations are done by our in-house seamstress in Brooklyn.
Do you also make dresses and jumpsuits?
Our focus is on custom suiting, but we do make skirts in addition to pants (and shorts). We don’t make dresses or jumpsuits.
My friends and family want to come along to take part in the experience. How many people can I bring?
Getting a custom suit is an exciting experience and we understand wanting a strong support team to cheer you on during the process. While our studio space is spacious, we often have multiple client consultations at the same time. For this reason, we ask that clients limit themselves to two guests.
How much do suits cost?
Our garment prices are based on the cost of the fabric and broken up into three basic pricing tiers. We also offer luxury fabrics and pricing for those will be higher. Details about our pricing structures can be found on our Pricing & Packages page.
We require a 50% deposit at the time of your purchase. This lets us buy the fabric and get the process started. The remaining 50% is due at your second fitting, or before we mail the suit to you. We accept all major credit cards, cash, checks, and AfterPay.
How does payment work?
Can I just get a jacket or pants instead of an entire suit?
We’re happy to make jackets or pants on their own. Jackets are priced at 2/3rds and pants 1/3rd the cost of their full suit equivalent.
I am coming from out of town and cannot make it back for my second fitting. What is the best way to get my garments once they are made?
We offer free domestic shipping on all of our garments. If you are unable to make it back for your second fitting, no sweat! Once you receive your garment, feel free to reach out to us so we can schedule a one-on-one Zoom or FaceTime fitting.